Refund & Return Policy

We have a 10-day return policy for any items that are broken or damaged and incorrect shipments. You have 10 days after receiving your item to request a return. All products not received after 75 days from the date of purchase are eligible for a refund. 

Lost in transit= Item not received/ Lost in mail.

Broken/ Damaged Item=Item is broken or damaged and cannot be used for intended functions.

Incorrect shipments= Example: If you placed an order for a product, and receive a product that's different from the product(s) on your order confirmation. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nellajstyleloft.co. If your return is accepted, we’ll begin the return process. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nellajstyleloft.co

Damages and issues
Please inspect your order upon delivery and contact us immediately at info@nellajstyleloft.co if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Ensure all items selected in your cart are the correct size and color before finalizing your order as we are not responsible for returns and refunds for incorrect item purchases.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-14 business days. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you have any concerns, please contact us at info@nellajstyleloft.co.